Grievance Redressal

Level 1: Front End Channels

Personal loan customers can connect to the bank through calls, email or by visiting branch/loan centres. Axis bank has set a maximum 10 days response time period and if the concerned customer is dissatisfied with the response received, he/she can escalate the complaint to Level 2.

• Call Centre numbers: 1860-419-5555 1860-500-5555
• Axis Support: www.axisbank.com/support/
• Branches/Loan Centres: Customers can visit the “Locate Us” section of the website (www.axisbank.com)to get the details of the nearest branch or loan centre)

To lodge a complaint, click on the link below
https://application.axisbank.co.in/webforms/axis-support/index.aspx

Level 2: Circle Nodal Officer/Nodal Officer at HO

The concerned customer can communicate with Nodal officers of the bank if he/she is not satisfied with the solution provided at Level 1. The bank claims to reply within 10 days and if the response received is unsatisfactory, he/she can escalate the matter to Level 3.

The customer can send an email/write a letter/call the Nodal Officer:

Write	Email	Call
Mr. Soumitra Roy, Nodal Officer Axis Bank LTD. NPC1, 5th Floor “Gigaplex”, Plot No .I.T.5, MIDC Airoli Knowledge Park, Airoli, Navi Mumbai – 400708	nodal.officer@axisbank.com	Ph. 080-61865200 Timings: 9.30 am to 5.30 pm Monday to Saturday (except 2nd and 4th Saturdays and bank holidays)

Level 3: Principal Nodal Officer

If the concerned customer still feels dissatisfied with the solution provided at Level 2, he/she can connect with the bank’s Principal Nodal Officer using the below-mentioned channels.

Write	Email	Call
Mr. Parag Deshpande , Senior Vice President - II Axis Bank Limited, Axis House, 7th Floor, Wadia International Center, P.B. Marg, Worli, Mumbai, Maharashtra, 400025	pno@axisbank.com	Ph. 080-61865098 Timings: 9.30 am to 5.30 pm Monday to Saturday (except 2nd and 4th Saturdays and bank Holidays)

Name: Ms. Preethi Nair

Email ID: grievance@creditsaison-in.com, preethi.nair@creditsaison-in.com

Contact No: +91-9962003070

Address: -: IndiQube Lexington Tower, First Floor,
Tavarekere Main Rd, Tavarekere,
S.G. Palya, Bengaluru, Karnataka 560029

Tata Capital Housing Finance Limited (TCHFL) is a wholly owned subsidiary of Tata Capital Limited and is registered with the National Housing Bank as a Housing Finance Company, offering long-term funds for housing purposes. TCHFL’s wide product range includes loans for purchase and construction of a residential unit, purchase of land, home improvement loans, home extension loans, project finance loans to developers etc.

Grievance Redressal procedure:

Level 1: To redress their grievances, applicants/borrowers may write into customercare.housing@tatacapital.com or call on customer care no. 1860 267 6060 . You will receive an acknowledgment/response within 7 days.

Level 2: If you are not satisfied with the resolution provided to you, we request you to contact our Grievance Redressal Officer/Nodal officer-Ms. Reshma Sethi at customerservice.head@tatacapital.com . You will receive a response within 4 business days.

Level 3: If you are not satisfied with the resolution provided to you, we request you to contact our Chief Grievance Redressal Officer/Principal nodal officer-Mr. Ajai Shukla at gro.housing@tatacapital.com. You will receive a response within 3 business days.

Level 4: If you are not satisfied with the resolution provided to you, we request you to contact the Managing Director at mdtchfl@tatacapital.com. You will receive a response within 2 business days.

Level 5: In case you do not receive a response from us within a period of 30 days or are dissatisfied with the response received after following all the above steps, you can approach the regulatory authority of Housing Finance Companies- the National Housing Bank- at the address given below:

Address: -: The Officer-in Charge,
National Housing Bank
Complaint Redressal Cell
Department of Supervision
National Housing Bank,
4th Floor, Core-5A, India Habitat Centre,
Lodhi Road,
New Delhi 110 003.

Website: www.nhb.org.in

Grievance Redressal for Digital Lending

• The Principal Nodal Officer as also the escalation mechanism as mentioned above and shall also deal with the FinTech / digital lending related complaints/ issues raised by the borrowers as also the complaints raised against the Digital Lending Applications (mobile and web-based applications with user interface that facilitate borrowing by a borrower including the Company’s apps as well as those operated by lending service providers engaged by the Company for extension of any credit facilitation services).
• Contact details of grievance redressal officers shall be prominently displayed on the websites of TCHFL, its Lending Service Providers (LSPs) and on Digital Lending Apps (DLAs) and in the Key Fact Sheet (KFS) provided to the borrower.
• The responsibility of grievance redressal shall continue to remain with TCHFL.
• If any complaint lodged by the borrower against TCHFL or the LSP engaged by TCHFL is not resolved by TCHFL within 30 days, the borrower can lodge a complaint over the Grievance registration & Information Database System (GRIDS)
• Periodic review and monitoring of grievances received through digital / fintech partners would be done.

Name: Mr. Prateek Saxena

Email ID: bhanix@cashe.co.in

Contact No: 022-46047350

Address: -: Bhanix Finance and Investment Ltd,
5th Floor, Paville House, Twin Towers Lane,
Prabhadevi, Mumbai.