1. Overview

This policy details the data privacy guidelines that need to be followed within Neotec Enterprises Limited.

2. Purpose

Purpose of this policy is to provide general guidelines for ensuring data privacy and proper handling of sensitive and confidential data including but not limited to customer data

3. Scope

This policy applies to employees, contractors, consultants, temporaries, and other workers at Neotec Enterprises Limited including all personnel affiliated with third parties and client data.

4. Data Privacy

Neotec Enterprises Limited respects the privacy of its customers and is committed to protecting the personal information shared by the client. This policy describes how Neotec Enterprises Limited collects and uses its client’s personal information.

  • Information from user

  • Use of Information

  • Information Sharing and Disclosure

  • Collection of Cookies

  • Storage of Personal Data

  • Data Security

  • Third party Information or Websites

  • Changes in this Policy

  • Consent & Your Control over your personal Information

  • Opt Out Policy

  • Contact us

4.1 Information from User

  • We may collect your Personal Information when you use our services or Platform or otherwise interact with us during the course of our relationship. We collect Personal Information which is relevant and absolutely necessary for providing the services requested by you and to continually improve the Wefin App.
  • For better use of the products and services available on the Wefin App, user is required, to provide certain additional personal information such as first name, last name, present address,email id, date of birth and gender etc., after registration and such information shall be collected on a case-to-case basis on various periods by receiving user’s express consent. Wefin will automatically receive and collect certain anonymous information in standard usage logs through their web server, including but not limited to mobile-identification information, cookies sent to the App, mobile network information, standard web log information, traffic to and from wefin App, tracking inside the App and any other available information, from an IP address, assigned to the device used by user or the domain server through which user access the App and the functions and features therein and / or the type of device used by user.
  • User may choose to provide Wefin with access to certain personal information of the user stored by third party sites for the purposes including but not limited to PAN verification, offline KYC, name match, penny drop, e-signing of the agreement and face liveliness. Wefin will have access to such information to the extent allowed by the user’s privacy settings on that website and the user’s specific authorization. In the event user link its account managed by Wefin with an account maintained by any third party to enable Wefin to access certain information maintained in such third party managed accounts, user agree that Wefin may collect, store and use such information in accordance with this online privacy policy
  • We may access contact information, such as user’s name, user’s address, user’s phone, email and other similar information and location, phone and / or any device storage. We share your information with third parties and Lending Partners to provide effective customer support Services. Wefin does not charge user anything, on the contrary Wefin may receive consideration from third parties to whom user’s request is passed on. By agreeing / giving consent to the privacy policy, you provide your express consent to us to use the information listed in this Clause for purposes mentioned in this Clause.
  • We desist from accessing mobile phone resources like file and media, contact list, call logs, telephony functions and others or collecting any biometric data. Please note that we shall seek a ‘ONE TIME ACCESS’ of camera for photos/media for the purpose of KYC and collect KYC documents upon confirmation from user.

4.2 Use of Information

When user registers with the Wefin App, Wefin will use the information supplied by user to pull a credit report from credit bureaus and identity verification services to facilitate Wefin to evaluate the user’s loan request in the context of the user’s complete financial situation. Wefin will also use user’s information to enable activities and transactions that need to occur during the process of lending, including but not limited to (i) generating and maintaining user’s profile(s) on the App; (ii) provide personalized features / Lender Offers; (iii) aiding user to provide better services; (iv) facilitating collection activities as needed; (v) maintaining regular communications with user concerning transactions that user initiate, including requesting information or assistance, verifying Bank Account through Penny Drop etc.; (vi) modifying the App from time to time to cater to user’s interests; (vii) providing the App and the functions and features therein, efficiently; and (viii) preserve social history as governed by existing law or policy.

Wefin may use the personal information to improve its services to user and to keep user updated about their new products or other information that may be of interest to user. Wefin shall not beresponsible to verify your identity or determine your eligibility for using its products and / or technology and safeguard against illegal activities like fraud, cheating, misappropriation, etc.

User acknowledge that user is licensing Wefin to use, modify, display, distribute and create new material from the information user provide through the App to render certain services on the App. By providing such information, user automatically agree, or promise that the owner of such information has expressly agreed to allow or license, as the case may be, Wefin to use the information in the manner set out in the privacy policy, without the payment of any fees. Wefin may, to the extent permitted by law, use, license, reproduce, distribute and disclose aggregate, non-personally identifiable information that is derived through user’s use of the App and user hereby provide consent for the same. The data collected enables Wefin to do a collected advanced analytics of customers profile to evaluate user propensity to pay, identify cross selling opportunities and collection analytics.

4.3 Information sharing and Disclosures

Wefin will protect user’s personal information against unauthorized use, dissemination or publication in the same manner in which Wefin would protect its confidential information of like nature. However, under certain conditions Wefin may share this information as allowed under applicable laws. Wefin may share information in the course of normal business operations, such as providing services to user who have subscribed for, and for any activity related to these services such as collection of fee. It may become necessary for Wefin to disclose user’s personal information to its agents and contractors in the course of normal business operations for the above referred purpose. However, these third parties would be required to use the information obtained from Wefin for such purposes exclusively. Wefin will endeavour to take all reasonable steps to ensure that the confidentiality of user’s information is maintained by imposing strict confidentiality standards on all the third parties to whom it discloses such information.

Wefin may be required to disclose your personal and financial information to the statutory authorities in connection with any legal process that may be initiated by such authorities in accordance with applicable laws. Wefin may occasionally invite selected third parties to participate in offers it feel would be attractive to Users of the App. Wefin may also share user information to provide user with superior services and a range of offers. Wefin may use this information to advise user of products, services and other marketing materials, which it think, may be of interest to user. Wefin may also invite visitors to the App to participate in market research and surveys and other similar activities. Wefin will use user information to improve user experience on the App and make subsequent offers to user on products which may be of interest to the user. User authorize Wefin to exchange, share, part with all information related to user’s details and transaction history to its affiliates / subsidiaries / banks / financial institutions / credit bureaus / agencies/ advertisers / participation in any telecommunication or electronic clearing network as may be required by law, customary practice, credit reporting, statistical analysis and credit scoring, verification or risk management and shall not hold Wefin liable for use or disclosure of this information.

Wefin will not sell or rent or otherwise disclose your information for commercial purposes to any third party in a way that is contrary to the commitments made and / or other than as set forth in this Privacy Policy. There are number of products/services such as loans, credit cards, mutual funds, offered by third Parties on the Website, such as lenders, banks, credit card issuers. If you choose to apply for these separate products or services, disclose information to these providers, then their use of your information is governed by their privacy policies in addition to the Privacy Policy of the Wefin App. Wefin shall not be responsible for their privacy policies. We encourage you to visit and read about the privacy notices and procedures adopted by these third parties/providers, when you apply for their products or services.

4.4 Collection of Cookies

A cookie is a piece of data stored on the user's computer tied to information about the user. We may use both session ID cookies and persistent cookies. For session ID cookies, once you close your browser or log out, the cookie terminates and is erased. A persistent cookie is a small text file stored on your computer’s hard drive for an extended period of time.

We use data collection devices such as cookies or similar technologies on certain pages of the Platform to help analyze our App flow, measure promotional effectiveness, and promote trust and safety. Cookies do not contain any of your Personal Information. We offer certain features that are only available through the use of a "cookie" or similar technologies. We also use cookies to allow you to enter your password less frequently during a session i.e Persistent Cookies

Most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. You are always free to decline/delete our cookies or similar technologies if your browser/device permits, although in that case you may not be able to use certain features on the App and you may be required to re-enter your password more frequently during a session. However, because cookies allow you to take advantage of some of the App’s essential features, we recommend that you leave them turned on. Additionally, you may encounter "cookies" or other similar technologies on certain pages of the Platform that are placed by third parties. We do not control the use of cookies by third parties.

4.5 Storage of Personal Data

To the extent applicable, we store Personal Information within India and retain it in accordance with applicable laws and for a period no longer than it is required for the purpose for which it was collected. We use reasonable safeguards to preserve the integrity and security of your information against loss, theft, unauthorised access, disclosure, reproduction, use or amendment. To achieve the same, we use reasonable security practices and procedures as mandated under applicable laws for the protection of your information.

However, we may retain Personal Information related to you if we believe it may be necessary to prevent fraud or future abuse or if required by law such as in the event of the pendency of any legal/regulatory proceeding or receipt of any legal and/or regulatory direction to that effect or for other legitimate purposes.

Once the Personal Information has reached its retention period, it shall be deleted in compliance with applicable laws

4.6 Data Security

The information provided by user is stored with restricted access as we understand that the confidentiality, integrity and availability of your data is vital to our business operations and success. User information transmitted over the internet is protected through the use of encryption, using the Secure Socket Layer (SSL) or equivalent protocols. If a password is used to help protect user’s accounts and account information, it is the user’s responsibility to keep the password confidential. User have to ensure that the user always log out, before sharing the device with a third party and user is advised that the user utilize a service to protect access to user’s device. Wefin shall use generally accepted industry standards to protect user information submitted to wefin, both during transmission and upon receipt. No method of transmission over the Internet, or method of electronic storage, is 100% secure, therefore, we cannot guarantee its absolute security.

4.7 Third Party Advertisers or Websites

When you are availing products and services of service providers on Wefin App, Personal Information may be collected by respective service providers and such Personal Information shall be governed by their privacy policy. You may refer to their privacy policy and terms of service to understand how your Personal Information will be handled by such service providers.

Our services may include links to other websites or applications when you visit our App. Such websites or applications are governed by their respective privacy policies, which are beyond our control. Once you leave our servers (you can tell where you are by checking the URL in the location bar on your browser or on the m-site you are redirected to), use of any Personal Information that you provide on these websites or applications is governed by the privacy policy of the operator of the application/website, you are visiting. That policy may differ from ours and you are requested to review those policies or seek access to the policies from the domain owner before proceeding to use those applications or websites. We do not accept any responsibility or liability for usage of your Personal Information by these third parties or their policies

4.8 Changes in this Policy

Wefin reserves the right to change this policy from time to time, at its sole discretion. We may change, update, modify, add or remove portions of this privacy policy to reflect changes to our information practices. We may, however, reasonably endeavour to notify you of the changes. We encourage you to periodically review the Privacy Policy. Checking the effective date below allows you to determine whether there have been changes since the last time you reviewed the statement. Your continued use of our services, following the posting of changes will mean that you accept and agree to the revisions. We will never make changes to policies in order to make it less protective of Personal Information already shared by you

4.9 Consent & Your Control Over Your Personal Information

Consent & Your Control Over Your Personal Information Consent & Your Control Over Your Personal Information.

We process your Personal Information with consent. By using the Wefin App or services and/or by providing your Personal Information, you consent to the processing of your Personal Information by Wefin in accordance with this Privacy Policy. If you disclose to us any Personal Information relating to other people, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy.

When you provide your contact details, we will use it to send you general notices or important news about your account, request your feedback or opinions and provide updates on special deals and offers that might interest you.

4.10 Opt Out Policy

We provide all users with the opportunity to opt-out of receiving any of our services or non-essential (promotional, marketing-related) communications from us, after setting up an account. If you want to remove your contact information from all our lists and newsletters or discontinue any our services, please click on the unsubscribe button on the emailers. Deletion of Personal Information from wefin records after receiving the mail at below mail id - TAT 30 days

4.11 Contact Us

In case you have any questions, concerns or complaints regarding the processing / deletion of your Personal Information or this Privacy Policy you may write to us at support@wefin.in.